s
Policies

Orders, Shipping & Policies

U.S. Orders

All ila Handbags are made to order. Please allow 3-4 weeks from date of purchase for delivery for domestic orders. If you need your handbag by a specific date, please email us prior to your purchase to ensure we can meet your date. We'll do everything we can to expedite your order.

International Orders

All ila Handbags are made to order. Please allow 4-5 weeks from date of purchase for delivery for international orders. If you need your handbag by a specific date, please email us prior to your purchase to ensure we can meet your date. We'll do everything we can to expedite your order.

Shipping

Domestic shipping orders normally take 5-7 business days. Shipping time is included in the 3-4 week delivery from date of purchase. We will supply a tracking number if you request one.

International shipping orders normally take 7-14 business days. Shipping time is included in the 4-5 week delivery from date of purchase. We will supply a tracking number if you request one.

Repairs and Replacements

If your bag arrives damaged, we will repair or replace it free of charge. We offer complimentary repairs on ila Handbags within 30 days of delivery. Please inquire about repair pricing 30 days after delivery. Pricing varies depending on cause or extent of wear.

Due to its handmade nature, fabric placement may vary slightly, giving your purse a unique feel.

Returns

Because of the nature of our handmade, one-of-a-kind handbags, we are unable to refund purchases. However, we are happy to offer merchandise credit within 10 days of original sale toward an ila Handbag of equal value, assuming the returning ila Handbag is not damaged.